Originally Posted by
Cathay Dragon 666
1) MPO agents no longer try to help you on whatever you ask (within reason). Now they will direct you to the "right people" to call and ask. I've enjoyed MPO agent's assistance on making changes to flights, I find this one-stop-for-all very convenient and helpful. Now, I need to call a few different places.
And at lower levels this segregation is quite extreme. Nobody in the MPO side knows how much an infant should be charged when travelling with a redeeming parent, I had to call revenue reservations for that one.