For the ORD-LHR AA100, I was waitlisted with the SWU. Ultimately I flew on British Airways. Two hour delay into Gatwick, missed onward connection. A CS rep named Chris at the North service desk in Gatwick did an awesome job of routing me to Amsterdam (where I am now) and then on to my original destination of KBP on KLM.
Last edited by danbrew; Jan 13, 2017 at 11:38 am