As listed
on this page: (Looks like JetBlue Getaways has been renamed to JetBlue Vacations)
Cancellations
JetBlue Vacations Credit:
- Customers who experience a Controllable Event are entitled to a full JetBlue Vacations Credit, good for one year towards future JetBlue Vacations bookings,
- Customers who experience an Uncontrollable Event are entitled to a full JetBlue Vacations Credit, good for one year towards future JetBlue Vacations bookings, less any hotel-imposed fees/penalties and less any nonrefundable Activities.
- Customers who cancel per Customer's Choice are entitled to a full JetBlue Vacations Credit if the cancellation request meets the JetBlue Vacations policy (must cancel prior to scheduled departure) and individual hotel cancellation policy, less any hotel imposed fees/penalties and less any nonrefundable Activities. Please call 1-800-JETBLUE, option 3 to ask a JetBlue crewmember about the cancellation policy of the hotel for your JetBlue Vacations package. (Do not call the hotel directly, as the change or cancellation policies and/or fees may be specific to the JetBlue Vacations package.)
Cancellation Fees:
- Customers who experience a Controllable Event will have the JetBlue $135 per person cancellation fee waived.
- In an Uncontrollable Event, compensation policy is consistent with that set out for specific JetBlue Airways’ Travel Alerts, in a link located at the top of jetblue.com. JetBlue Vacations will contact hotel to determine and apply their policy.
- When cancellation is the Customer's Choice, customer must pay the JetBlue $135 per person cancellation fee and any applicable cancellation fees or penalties charged by the hotel or other travel suppliers.
So, it looks like you get a credit on the flight portion, and a credit on what's left of the hotel portion after being at the mercy of the hotel's cancellation policy.
Credits are only good for future Jetblue Vacations bookings, and cannot be used for flight only bookings.