I don't understand why this is so difficult for AA. The only thing "new" is that the companion should show up next to me on the airport list without manual intervention, right?
Over the years, I have walked up to gate and seen myself as top 3 and my companion way down the list hundreds of times. I would simply speak to the GA to request that the list be adjusted to reflect my companion's position properly and it's never been a problem. Same PNR or not.
Agreed-- I'm quite befuddled by the whole thing as well. I -almost- get the feeling AA is as well
