Originally Posted by
Edgerfly
Could I make the arguement that I paid and chose this flight for it's fully flat product and now I'm stuck with an inclined seat which is bad for my back which is gonna be rough on me for 9 hrs?
a type of seat, as well as a plane type is never guaranteed in the contract between you and the airline. You booked J and you will travel J, so end of the story. And trying to tell them a supposedly back pain and rough flight will just make your story ridiculous. If you think you'll have a rough flight in J, think about those flying in the cattle class (there are plenty of pax in Y who would like to have a rough flight during 9hrs in J, even an outdated one). Again, just stay factual and express briefly your disappointment + the lack of communication.