Last week I bought a r/t ticket on the website, paid for it using a local ConnectMiles branded CC. Immediately received the reservation email. An hour later got the ticketed email. Logged back on and successfully selected my seats.

A couple of days pass, and I don't see the charge on my CC, so I attempt to log into the website to make sure the ticket is fine. When I click on the "view and manage" link next to my itinerary, I get an error. "Please make sure you have entered the last name and/or reservation number correctly. If the error persists please contact our Reservations Center."

So, I call Copa to confirm, the agent assures me the ticket is fine. A couple of days later the charge finally appears on my CC.

Today I get an upgrade email. I log into the Copa website and get the same error. This was in Firefox. I switched to Chrome, and this time I successfully called up my reservation and selected a seat. OK, so the website doesn't play nice with Firefox.

Then I forget I need to print out the invoice for the flight. Log in again on Chrome, and now Chrome gives me the same error message. Thought the pattern might continue with Edge, but no such luck, gave me an error as well.