I had an Alaska account at one time, but it was so long ago that it probably expired.
I got the email today with a handy-dandy new number. It prefilled my new number and my name, and I typed out everything else. It told me that the request was not successful because the information matches an existing account. Fair enough.
I went into the username/pw recovery and typed in my info. I then got a message saying that the information does not match any existing account profiles.
Well, it is or it isn't. I'm confused. I'm going to sue them while picketing headquarters. And then I'm never gonna fly them again (although I haven't flown them in 15 years - nothing against the airline, which is awesome; i just live on the east coast). And then I'll write nasty things on Flyertalk. That'll learn 'em.
Mike