Originally Posted by Berlin Traveller

I have been flying with EK HAM - DXB - CPT DXB - HAM in F. On my flight back, I was downgraded to C due to aircraft change - I did not receive any information, the boarding pass just being slipped under the other one in CPT.
In DXB, no information or apology either.
After second complaint with customer service, I received the offer for a "recalculation of price" meaning about 8 % compensation of the entire ticket, much less than stipulated by European regulations.
I was surprised to see how Emirates treats first class customers
Anyone has experience with similar complaints ?
Thanks