Originally Posted by ququin

Hi Everyone,

I am accor plus member, join in 2016 January, and then reach platinum by july/August 2016, so by the new system I should have my platinum status till Jan 2018, or at least July/August 2017. but yesterday (7 Jan 2017) I just renew my accor plus membership and now my status become gold. Please help guys. should I contact Amy? I got 2 nights stay tomorrow and without platinum status i wont have access to lounge.

update: recalculate my stay, by night I reach platinum in July 2016 in accor old system. for the whole 2016 year i earn 25900 points.

what I have done so far:
pm AccorHotels Concierge, email both accorhotel and accor plus, contact my accor plus membership contact. no one replied yet.