FlyerTalk Forums - View Single Post - LHR-MIA denied boarding

Jan 10, 2017 | 5:23 am

#34

KARFA

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Location: Leeds, UK

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Quote:

Originally Posted by Greg_Morris

So i got an answer from EUclaim as follows:

"Our data shows that the airline can claim 'exceptional circumstances' e.g. there was a strike or bad weather conditions. This means they can't be held responsible and can't be forced to pay compensation.

While it is possible to claim compensation it's unlikely you'll be successful. We recommend not pursuing this case."

I will go ahead nevertheless as you advised to make the claim for IDB.

What have exceptional circumstances got to do with denied boarding? Doesn't sound like very sound advice tbh and perhaps someone who hasn't bothered reading the Regulation.

EDIT: just to add a claim for denied boarding is under Art 4 and there is no mention of extraordinary circumstances in that article. It basically says if you are denied boarding you get compensation under Art 7, no exceptions are listed. This is really poor advice from EUClaim.

Last edited by KARFA; Jan 10, 2017 at 5:37 am

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