Oh where to start... we have stayed at the Marriott downtown several times and never Not had problems. Even the 10 night stay where we were paying for a suite was hardly perfect - and most of our points only posted after repeated phone calls and faxes. The reps were sympathetic, and in fact told Lex that they were used to problems with that hotel.

They finally made us so mad this past December that we just walked out - and over to the Hilton Garden Inn 2 blocks away. (Not all that fancy, but just fine, and yes we were upgraded to a suite-like object, as good as they had. And no argument about breakfast, either.)

I don't think I have ever seen such a shockingly badly run Concierge Lounge as the one we experienced during our 10 day stay a while back - repeatedly, day after day, there was no food when we showed up, and often no drink. This was the case at both breakfast and in the evening. During some of the time, they were very busy because of a group that had been senselessly upgraded to the Concierge wing (and don't get me started on that), but it was like that before the group was there, and after. (You may ask why we cared if we got upgraded; guess it was Hope Springs Eternal, and the principle of the thing...)

Anyway, the airport Marriott isn't anything to write home about either. We have not stayed there in several years, not since the time it took us 10 minutes to get out of the parking garage, with no car in front of us. The attendants - who were standing, chatting, in plain sight - simply couldn't be bothered to come to the booth! When we complained to the hotel, they said it wasn't their people, so not their problem.
Yeah, right.

I gather the downtown CY isn't too bad; and we used to have decent stays at the Marriott out in Valley Forge. But sorry Marriott has had the last penny they'll ever get from us in the PHL area.