Originally Posted by
pianoperson
How can they possibly be so incompotent and come back to me with such ludicrous routings and take 8 days over it ...
BA telephone staff are either brilliant or totally incompetent. (I know
JAXBA must have been one of the brilliant agents of course.)
Unfortunately as time goes by I have more and more trouble at BA talking to anyone who understands how to do or how to change even "simple" (not RTW) circle trips with a few stopovers. It really can be a pain in the neck. And it's going to get worse because the CEO is looking to cut costs in the telephone department.
If you have gold status with BA the main benefit of that card for me is that you do get a telephone number that connects you to someone well trained, although it is only open a few hours a day.
/ End rant.
Originally Posted by
wingzing
Given that you can now buy an ex-TYO ticket anywhere in the world, I am not sure why you would want to set one up by e-mail with CX-Japan. I have since had good luck on the phone with the AA RTW desk.
Writing is easier than talking
