I get to the point where I log in with my CC number, select what type of claim, fill in the claim details and when I hit submit (after giving you a final warning to modify the claim) the system just conks out and that an unexpected error occurred and to give their number a call.

The CSRs are so overtly saccharine sweet it's kinda off-putting at first, but they seem to know what to do and they'll email you the claim form if you ask for it. But methinks the overt niceness is just a trick to kill the customer with niceness because they know something is majorly wrong with their system. The CSR offhandedly alluded to their IT department doing some upgrades in the background, but this has been happening for weeks!

Oh well, back to manual filling in of the claim form!