Originally Posted by Himeno

On the CX website contacts page, most ports have an email address listed. In most cases, this email is for baggage assistance. In some cases, there is also a ticketing office email.

The oneworld website has a rules PDF link in the faqs drop down at the end of the pages describing both their RTW products.

The CX Japan office is quite good with these tickets, but there are times when they need to be reminded of the rules or mess something up.
They once mixed up IAD and IAH and claimed I had 2 US transcons (was booking -BOS-MIA-LAX-IAH-ORD-, they thought I was after MIA-LAX-IAD).