Originally Posted by
allset2travel
Glad to hear that you had done that successfully (i.e. without re-price) via CX Japan. Was this done via email to CX Japan, by phone? Would you care to share contact details?
On the CX website contacts page, most ports have an email address listed. In most cases, this email is for baggage assistance. In some cases, there is also a ticketing office email.
Could you provide a link to the rules that you sent to CX Japan?
The oneworld website has a rules PDF link in the faqs drop down at the end of the pages describing both their RTW products.
The CX Japan office is quite good with these tickets, but there are times when they need to be reminded of the rules or mess something up.
They once mixed up IAD and IAH and claimed I had 2 US transcons (was booking -BOS-MIA-LAX-IAH-ORD-, they thought I was after MIA-LAX-IAD).