Originally Posted by
wingzing
I also changed dates on a CX ticket before the first flights, not changing the date of the first flight. CX-Japan said the ticket had to be reissued. Fortunately the base price had not changed.
I pointed out the written rules and received the following response (all arrangements were by e-mail):
From the next step, we need to reissue your Oneworld explorer ticket.
As xxxxxx informed you before, your ticket is totally unused since we have issued, so we need to check all Airline carriers fuel surcharges and each airports taxes have been changed or not.
If there is any tax/fuel have been changed, we will let you know and we need to reissue your ticket to collect or refund the amount.
I had to pay a bit more in fuel/taxes and a JPY3,000 service fee to reissue the ticket.
Glad to hear that you had done that successfully (i.e. without re-price) via CX Japan. Was this done via email to CX Japan, by phone? Would you care to share contact details?
I also emailed to CX (not sure which office responded, I think it was from JNB), and they said:
"Regarding to rebook the Round the World tickets, we would like to inform you fare difference ZAR29,460 plus tax difference ZAR613 per ticket will be apply. As your ticket not yet commence journey, we have to re-access the fare for whole journey."
Could you provide a link to the rules that you sent to CX Japan?
Thank you.