Originally Posted by
no1cub17
That is a very interesting story. You clearly know what you're doing, yet still almost didn't make it, through no fault of your own!
I find it freaking incredible, to be quite honest, that you were able to take 3 shuttle rides in 30 minutes. We fly from the EN all the time (well, whenever fares are cheaper out of LAX than SNA) and it takes us minimum 20-25 minutes to make it from to either T4/6 to the EN.
I wonder if AA should've renumbered the EN gates to the 70s or 70A-I - something completely different than what would be the logical T4 or T6 gates. (does another terminal at LAX use gate numbers in the 70s? Probably). Either way I can completely see that to the infrequent traveler, this would be an incredibly confusing process.
This. I use LAX frequently and so know the wrinkles, but it is at bottom a confusing and clumsy process. When they remembered the Eagle gates that caused some confusion and I do not find it unreasonable that a BP with Terminal 6 printed on it with the Eagle gate numbering could have been confusing to a non-seasoned traveler. I am not suggesting that AA owes compensation or that the passenger could not perhaps have handled it better by asking for assistance etc. but I think sometimes people on FT forget that not everyone is aware of all the minutiae.