Originally Posted by
flyer4512
There will also be no hassle of getting a refund for award ticket and (possible) EB fees as the agent will re-book using the same $ you paid when you booked the original reservation.
I am wondering what will happen to the funds after the new software switchover (on May 9th?) if you end up having to cancel the flight after you have had the agent make a change to it? Refund or a credit?