I had a very pleasant conversation and tone with the customer; the term "Lie" was just the title of the thread; I never accused her of lying. I just wanted an idea why I didn't receive EQMS or EQDS for the HKG and BKK Seg.

When she get nasty is when she started to talk about her own company, and how they are changing things every day, she wasn't frustrated at me or my question but yet he company who provides constant change with little to no training. She actually agreed that the book agent should have provided me details on the flight.

Again, I'm new to this and I appreciate your responses, it's a lesson learned going forward to make sure I ask what the booking code is prior to booking.