Originally Posted by
lexdevil
...
I stay at Marriotts a LOT, and I always have lots of rooms, and I've never had a location make changes like this without contacting me in advance and asking for my permission. So my question is, is this common? Do Marriott room managers just go into customers' reservations and make undesired wholesale changes to them? I'm still kind of stunned about this.
Well, as a LTP you've stayed enough nights to know it's not common. It's never happened to me or my husband at a Marriott. Occasionally we are asked at check-in if we want a different bed type to get an upgrade.
You were lucky that they still had the rooms available. (and that you are platinum, so the manager knew he should give you the rooms!) This happened to us at a Hilton recently, and since we checked in late in the evening, they had no rooms left. Hilton doesn't have a room-type guarantee but they threw a few points our way for the inconvenience.