I was on that flight (1703) on 1/3/17. Horrendous experience, even for UA. We ended up leaving 1 hour 50 mins late (more mechanical difficulties). They decided to do the bus boarding rather than by gate so it probably was even longer than normal. No information whatsoever by the PVR ground staff. Not even when they changed the gate.

Then when we landed in IAH....no gate. Waited about a half hour for a gate. Then our bags arrived at customs baggage control....ninety three minutes after we landed. Again, no info provided. Just wait. And wait. And wait. There didn't seem to be a lot of flights for UA at IAH to deal with either. I think they simply forgot about our flight. I was lucky, as I didn't have a connection. Dozens of people missed connections due to the baggage issue.

Again, I made it home, but my God, it was a cluster from go. Not the best way to treat high dollar pax. Fares for that segment ran 800 for coach 3 months out for what was supposed to be a 2 hour flight