Originally Posted by
NoStressHere
With all due respect and sympathy, one has to ask why it is the airlines fault if something happens, even death? Does the local restaurant give you a break because of a death? Can you buy food or clothes cheaper because of a death? Cheaper hotel or car rental rates?
Of course the answer is no. The airline is selling a product, just like any other business. They may care, but why should they reach into their pocket and give someone money?
Of course it's not their fault, why use a loaded term?
They're certainly under no obligation to make any accommodations. Some may choose to, as a customer service gesture. Even in the case of some of the other businesses you mentioned, e.g. restaurants may comp an appetizer or come up with a free cake on your birthday, etc.