pianoperson,
Thanks for reporting back. I kept shaking my head as I read about your saga with BA. How incompetent and customer dis-service these agents are (with exception of the one from Manchester).
I will be flying my DONE4 ex-JNB soon, ticketed by CX. I plan to make many date and carrier changes after the FIRST segment (JNB-HKG). I will be transiting in HKG, with about 8 hours airside. I wonder if that is enough time to get everything sorted and ticket re-issued? Like you, I have done all the homework to ensure flights are available, etc.
Anyone have experience with making itinerary changes with CX at the airport? Or any experience with making changes by CX?
Thank goodness I will be at CX's home port. Hope they have agent with the right know how to deal with this.