Originally Posted by UNHBuzzard

A rental this past weekend made me question these fees. We had to wait for half an hour (flight was early) until our reservation time before we could leave the ATL station with a car. There were plenty of cars, we just had to wait until our reservation time started at 11:30a before they'd give us the keys. I complained because there was NO customer service despite having to pay for it via the counter processing fee.

The same rental (we finally left with a different car than the one we requested) was infested with ants and the interior glass was covered in greasy fingerprints. I complained on this one because why should I pay for a cleaning fee if the car isn't being cleaned.

The response was... the costs go to cover our overhead. No, upkeep sounds like cleaning. The costs cover the vehicle registration & license. No, that's the licensing fee. The costs go to cover what mastercard or visa charge us. No, that's illegal to directly pass that cost back to me the customer.

I'm done with Sixt in the US. There is NO concept of customer service, nor is anyone willing or able to provide it, at least at the ATL station.

Also- they charged me for a 3rd car seat when I reserved 2. It took talking to 3 people and 2 phone calls for someone to actually get that cost reversed. I'd rather rent a shopping cart and push that to my destination.