FlyerTalk Forums - View Single Post - American Express retention offers (2017-2019).
Old Jan 3, 17, 9:14 pm
  #8  
majsmom
 
Join Date: May 2005
Posts: 72
Ameriprise Platinum

Called customer service and spoke to them about the annual fee posting about a week ago. I asked if there was any options available regarding the fee. They said since we are a long time member (since 93) the retention dept should be able to do something. Was transferred to the retention dept. They gave us 3 options: 1) pay our annual fee with our membership points but at a discounted rate (wasn't intererested so did not remember what the discounted rate was)
2) $200 credit or 3) 25,000 points. Took the points. We spent around $40K.
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