Called for PRG during business hours (around 1:40PMEST)

Thanked me for 10+ years of service. Asked me why I was switching, I said I was going to use CSR. Rattled off Amex benefits like non-rotating categories, good categories like grocery, better purchase protection. Then got to the offers:

Some people pay 39,000 MR points to renew. He said he could discount to 19,000
2,500 MR points right now...5,000 more after $1,000 spend for total of 7,500 MR points
$75 statement credit here and now

Went with the 2,500 + 5,000 offer