Invoked the 100% guarantee last week at the Hampton Inn at the IND airport.

Received a Diamond upgrade to a nice suite. Unfortunately, the air conditioner did not work; muggy Indianapolis is not the place where you don't want the a/c not to work. Spent 3 hours trying to get the a/c fixed. Engineer finally said the heat pump on this room is broken and can't be fixed. Insisted that either they find me another room. Finally after 3 hours of this they found me one.

Second, they had assured me that there would be wifi available on my stay date. In fact, in every room was a little card noting that wifi was now available in the rooms and lobby.

I pointed the little card out to the desk clerk. He said "Oh the wifi guys ran into some problems." I suggested that a) they ought not to have told me that it would be available since I needed it for work and booked on that basis, and b) they ought not have the little cards in the rooms touting an unavailable service!

And, btw, no Hampton Touch -- just a really muggy room.

I told the manager on duty that I'd like him to knock $20-30 off of the bill. He said no, he wanted me to accept the 100% satisfaction guarantee and that I would not be charged.

And, to answer the question of this post, yes I received points/stay credit; in fact, this was one of the fast HHonors properties to ever post!