My friend had a horrible experience.Her grandmother died while her and her husband was on vacation in Vegas.Southwest would not allow her to rebook a earlier flight. Because it was sudden and last minute the flights back to Baltimore was expensive and more than what she originally paid when the trip was booked.Southwest showed no sympathy and she was forced to
Purchase a additional ticket and leave her husband in Vegas until Wednesday.If there's anyway that Southwest could refund her and bring her husband home it would be greatly appreciated!.