I've got the same issue with IHG right now. Since they're correct on the ledger lines as EQ, I'll just take a screen shot of the ledger, another of the e-Rewards page that says they're supposed to count to elite tier status, and call the missing digits (they're not listed as zero, they're just gone) as something that's slightly wonky because of IHG doing year end IT maitenance. If zeros actually appear in a few days. then I get in contact.

I let my e-Rewards account get up to $575 at one point in December for EQ purposes. If this works as. It should, nice to start the year halfway to platinum.