Just went through ATL. Officers said the line had been 3-4hrs at points. Lines snaked all way around the long hallway before customs plus upstairs. Airlines came thru announcing they were NOT able to hold flghts.

Every aspect was down including preclearance, Global Entry and the self serve free kiosks. It took 3-5min PER PERSON for an agent to manually clear people. (I have a funny feeling a good part of the process may have been to log data in Excel or Notepad and manual judgment calls).

We made our connection by waiting at the "useless" global entry machines. GE had no flight database or option to find/add flight... We could either choose cancel/abort, or select that we had piloted private flights.

Thousands of bags spinning on the conveyor belts, but few if any passeners in baggage claim to pick them up