jlb3

I'm a Plat at the Mansion on Forsyth Park right now and was refused an upgrade despite the hotel only being 35% full tonight (as told to me by a management looking person at the bar). I'm only here 1 night. I was told that my room on the conseirge level was my "upgrade" and anything else would be a double upgrade and require $. What a joke.

I was also denied an upgrade at the Ren Charleston. I was told at the front desk that they don't have any upgraded rooms available bc they're all undergoing renovations . . . Yet they're selling them online (an executive room going for a whopping $10 extra). They also refused to give me $10 credit as a PAG and said that hotel only gives points. I hate being lied to with as much $ as I give Marriott.

So far 2017 is not being made great again re: upgrades here.