Originally Posted by
PUCCI GALORE
True - but why take it out on the passengers? They, least of all, are to blame. Happy passengers make a happy ship and life is much much easier. As my Mum always said - a smile costs nothing, and a little effort costs little more either.
Originally Posted by
smala01
Its been a while since i worked in a service role, but the kick/buzz you get from delighting someone in a front line role is apart from the motivational aspect of pay and benefits.
Don't take me wrong, I agree with you both, but whilst a majority of my BA crew are still very good, I can see more 'depressed' looking crew members than before. Not mean, not unprofessional, but clearly unhappy with their jobs and it sadly feels even when they try to make an effort to smile.
I should add that it makes the miracles performed by some of their colleagues (a few of which I have already mentioned in other threads) even more noticeable and appreciated! ^