Originally Posted by
orbitmic
Some crew are great with that. Some aren't and frankly, I find it hard to blame them when I see the way BA treat them in the first place. Good companies know how to motivate their staff. The companies which don't get the levels of motivation/pro-active behaviour that one could easily predict...
True - but why take it out on the passengers? They, least of all, are to blame. Happy passengers make a happy ship and life is much much easier. As my Mum always said - a smile costs nothing, and a little effort costs little more either.