Originally Posted by
PUCCI GALORE
Stuff goes wrong - it always will - it is how you try and recover that that marks excellence in my view. A " Give me a moment, Sir, and I will see what I can do" and then even if it is just bar of chocolate from the kitchen - it will be seen that someone cared and tried.
Some crew are great with that. Some aren't and frankly, I find it hard to blame them when I see the way BA treat them in the first place. Good companies know how to motivate their staff. The companies which don't get the levels of motivation/pro-active behaviour that one could easily predict...