Originally Posted by
Lefly
Update.
I got a reply with apologies, a sort of explanation about pre-ordering standards - but not what exactly went wrong in this case - and 4500 avios "
To apologise for what happened and to show you how much we appreciate your support" even if I didn't ask or even hint about compensation when I wrote to CS.
To me is enough if they make sure for the future to not mess up pre-orders when changing menu and courses
PS
Nah, they won't make sure of that (or change anything about it) although you can be reassured it is very rare (pre-ordering actually usually works).
As I mentioned, asking for compensation makes no difference, they give you if it is due whether you ask or not and in this case, you got the new 'standard' 4,500 for pretty much anything wrong in F from wrong pre-order option all the way to a seat that wouldn't recline or a massive delay.