Originally Posted by
Mamibear
For those having problems loading their cards getting a message Invalid Merchant, do NOT rely on ax CS for assistance. Doing a test load online is more reliable than calling a CSR to find out if your account is still active. If you attempt an online load and get the message that you can't load anymore, it means game over with or without an official email telling you about it.
It is so crazy that the CSRs don't know and can't explain this. I also spent (wasted) 30 minutes on the phone with multiple CSRs, who still didn't have an explanation for me. They said that my account looked fine multiple times. How is it possible that there isn't a flag or something similar to inform them that my account isn't "fine." Very frustrating - and a time an money waste for AmEx.