FlyerTalk Forums - View Single Post - Can a zipper on luggage be damaged?
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Old Dec 31, 2016 | 8:10 pm
  #5  
Kamalaasaa
10 Years on Site
 
Join Date: Aug 2013
Location: Olde Dominion
Programs: DL Silver - uh huh!
Posts: 948
I discovered a zipper was damaged after a recent flight, and UA refused to take care of it.

they said the airport's baggage handling equipment did it and it wasn't their responsibility.
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