I have been arguing for years that an account closure should allow for the redemption of points. Chase only changed their policy due to the court decision. If a customer owes them money, or doesnt pay the credit card company has a valid case. If there is some fraud that can be proven that also could be in favor of the card issuer. Otherwise as in the case of the OP, he has a valid case. First you need to fight. The comments from others stating they wont use Capital One -this can apply to any card issuer. No more calling. Now is the time for complaints to CFPB, etc. If that doesnt work a small claims suit willl. Most likel it will never go to court and they will settle. 99% of all people give up and do nothing. Sue for the value of the points plus court fees.