Originally Posted by KenTarmac

My thoughts: Personally, I wouldn't escalate further.

1. You received the compensation you initially sought - albeit at a later date/time
2. You've made your point both publicly (here, trip advisor, etc.) and privately to Hilton
3. Brevity is generally the nature of corporate responses in these situations. Don't expect an apology. There's no formal need for one except to satisfy your ego.
4. Consider carefully your requests for compensation under their 100% satisfaction guarantee. As was stated earlier, they do track these claims and will tag you as a serial complainer who abuses their generous policy. I believe this may be the case with this encounter based on the information in this thread. One Hilton property has access to all customer notes from all other Hilton Properties. If there was an issue on one or more previous stays anywhere you can bet there's a record of it that all can see.
5. Of course avoid these franchise locations in the future. Put it behind you and move on with your life. No need to dwell on this.

And finally, welcome to FlyerTalk. There's a great group of people here. Don't be a stranger.