I think people give the Diamond Desk too much credit. Book a hiding award reservation? Sure. Answer the phone in a flattering way? Always. Convince their own franchisee to operate with dignity? Not so much.

I recounted the situation to them but more in terms of "is my account flagged like they say?" They apologized for the experience but having them contact the GM for whatever reason would have been less successful than my current avenue with the customer relations specialist. FWIW when I called back the Desk to see if the file had been updated, they had to put me on hold because they couldn't access the file. I've become disillusioned with them, but YMMV.

Also, the young lady at the front desk already looked extremely uncomfortable while I was talking to her manager.

Edit:

In the interest of transparency, here's an email received a few minutes ago from the GM confirming the same.


Mr. Prescott,

After reviewing your case the hotel has issued you a Be my Guest Certificate like requested while here on property. This certificate will be mailed to your address on your profile.


Thanks,

XXXXXXXX XXXXXXXX
Hampton Inn
Of Cleveland, MS
(662) 846- 2915

_______
Interesting, considering her previous insistence that the property would provide nothing further on the issue.