No—my HS travels didn't go beyond an internship in Redwood City. I've graduated and am in college.

Wanted to update the community on an
email I received this morning:

OP said:

Hello,

I've begun publicizing this experience and will be contacting media outlets in the near future. To see the reaction of similar customers and longtime elite Hilton status members I refer you to my post here: http://www.flyertalk.com/forum/hilto...er-advice.html

Hopefully the awareness of your most loyal customers and possibly corporate executives will encourage action on this file.

Warm regards,

(Me)

Their recent response:
Mr..Prescott,



Thank you for your email. The General Manager shared with our team you requested a free night certificate, she has processed the certificate to be mailed out within the next 5-7 business days. Can you please advise if any additional assistance is needed.


(Woman handling complaint).

My feelings:
Considering that I had 3 rooms at the property—I certainly don't need a free night certificate anywhere. At the same time, I'm not so sure there's even an ounce of atonement or regret from anyone at the property. If so, I would like that to be vocalized in some manner. I'm also not so sure that any additional action can be dictated by this office, despite the mediocre resolution. I'm not satisfied—but FT family, is it worth escalating further?