Originally Posted by
wetrat0
I'm really surprised at the skepticism expressed in this forum toward the OP. I have had problems at Hampton Inns and have twice had the 100% guarantee proactively offered to me. In other words, I didn't ask for any compensation, simply for the problem to be fixed. Both were relatively minor problems. Both times, the hotel agent said something like "well, since we have a 100% guarantee, I'm going to give you a free night".
I think we are unfortunately experiencing the fact that a lot of people refuse to ever acknowledge that racism, in particular, is real. Since it is possible to have been a factor for our OP's situation, it is easier for those people to simply question or attack the OP's credibility rather than consider that their world view may be mistaken.
In this case, we have a picture of ants in the room. That is more than enough for OP to invoke the 100% guarantee. The property owes him a free night, period. Anything short of that is a complete failure on the hotel's part.
So we have a case of (1) owner/operator clearly not following brand standard in upholding the 100% guarantee and (2) an either implicit or explicit assumption that the OP was trying to commit some kind of fraud.
Whether #2 was based on a mix of ageism/racism, or just general rudeness/incompetence, it's totally inappropriate.
Absolutely.
We also have a case of (3) owner/operator not following brand standard and/or overreacting to alleged fraud by banning the OP because of probable racism/ageism.