Originally Posted by
greatname
Hotels.com Gift Card (classified as BUSINESS SERVICES NOT ELSEWHERE CLASSIFIED) -- NOT WORKING at all. It does not earn 2X with regular Arrival and cannot be redeemed as a travel charge.
Who/where did you buy the gift card from?
Sounds like while the purchase will earn 2x, it's the redemption/eraser that isn't seeing it as a travelcategory .
Have you tried calling CS?