Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,688
If you feel up to it, I would either ask to speak to the Manager on Duty or post something on Kimpton's social media to let them know of the service failure.