We all know AM recanted on its redemption policy but that was too late for me and many others. I was forced to redeem over 7,000 AM.

One was for a flight today. However I needed to change it as I was too ill to fly. Their call centre was closed Dec 26 and 27th so I called today. I waited on the phone for over 3 hours with no response. I finally hung up but it was now boarding time for my flight and I knew I would be considered a no show, no fault of my own.

I was never able to talk to an agent at AM who could help me. The few I did talk to kept moving me to another department where the wait times were in excess of 2 more hours!

Is there any chance I can get my AM back? Or at the least book a new flight?

I am very very upset with Airmiles and I am a Gold member of many years. This has to be the very worst service I have ever received from any loyalty company. Advice would be appreciated.

100k,
AC SE forever.