Originally Posted by
derwood
My best friend flew from the UK to the US to visit me in August / September 2016. His return journey was delayed by six hours so as soon as he got home he submitted a claim with BA under EU261. The claim is still outstanding and when he calls BA he seems to be getting passed from pillar to post. Does anyone have any advice on how he can speed things up? Thanks!
One way, if he is determined about it, is to simply set BA a 16 day timetable and be totally prepared to frogmarch BA through MCOL or CEDR if they don't keep the deadline. CEDR require either a deadlock letter or 8 weeks to elapse from submitting the complaint. So if that is the route you choose, and assuming 8 weeks is up, just ask for the deadlock letter. But if you are going to do this it is important to see it through.
Usually calling BA does speed it up so some detail seems missing here. Twitter is the other approach.