Ring them, not sure where you are so here is the Lot:

IHG® Rewards Club Customer Care

Serving the best interest of our members is the goal of our IHG® Rewards Club Customer Care Centres.
To reach us with any questions or issues,simply call,email,or fax to the contact points below.
We are available 24 hours a day, 7days a week unless otherwise indicated.

United States and Canada
Telephone: 1-888-211-9874 (freephone)
Fax: 1-800-725-8232 (freephone)
Email: [email protected]
TDD: 1-800-334-5194 (freephone)

Europe, the Middle East and Africa
Telephone:
UK: 0871 226 1111 Calls cost 13p per minute. Standard network rates apply. Call from mobiles will be higher

UK: 020 33 499033 (call charges may apply)
The Middle East: +971 4 429 0 530 (call charges apply)
All other countries: +44 20 33 499033 (International calling rates apply)
Fax: +44 20 33 491 716 (call charges apply)
Email: [email protected]

Asia/Pacific
Telephone:
Australia: 02 9935 8362 (call charges apply)
China and Hong Kong: (for services in Mandarin & Cantonese): 86 21 2033 4848
(call charges apply)
Hours of Business: Mon - Fri 9:00am - 6:00pm CST
Japan: 03 5767 9325 (call charges apply)
Hours of Business: Mon-Fri 9:00am-6:00pm JST
Korea: 001 63 2 857 8778 (call charges apply)
Hours of Business: Mon-Fri 9:00am-6:00pm KST
All other countries: +63 2 857 8788 (call charges apply)
Fax : +63 2 857 8787 (call charges apply)
Email: [email protected]

Mexico
Telephone: 001-800-272-9273 (freephone)
Fax: 001-800-725-8232 (freephone)
Email: [email protected]

Central and South America
Telephone:
English: 801-975-3063 (call charges apply)
Spanish: 801-975-3013 (call charges apply)
Fax: 801-974-3086 (call charges apply)
Email: [email protected]