I have never had to chase up the AA RTW ticketing dept and usually they have done reissues while I've been on hold and has taken minutes and if they're not able to do that they have said we will get back to you asap and it's never been more than 24 hours and usually within an hour or two at most.
Likewise with Cathay.
In my present situation I deliberately saw BA before the Christmas period and went to them in person and was told that somebody would get back within an hour to confirm the re-routing was indeed valid - I'm sure that is is but have had many times in the past when agents have disupted a routing and I've had to go into battle .... and assuming it was valid do the recalculation of taxes etc , take payment and reissue
Nobody followed up .... I was told eventually that nobody could deal with it until the 26th ... I left things until late on the 27th as I'd not heard from anybody .... It's been nearly a week now and I'm due to fly tomorrow ..... which also means travelling down to London tomorrow
I have hotel reservations that I need to cancel by later today if I'm not going to use them or I will have to pay the full amount but I'm reluctant to until I know that the ticket has been reissued.
And of course BA will doubtless expect me to pay a service fee for this ....
Anyway I'm hoping for some progress today .