Originally Posted by
Often1
Not worth turning this into an argument about which chain gives fluffier towels to which elites. The point is that the specific benefits are published and therefore known and that you can't compare apples to oranges.
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Look. I said I never expected anything more than a room upgrade to the next level. Heck, even Holiday inn Express will make the effort and give me a nicer room on award stays if availabavailable. I think when hotel is half booked and have plenty of rooms available giving a room upgrade to a "deserving" member shouldn't be a big deal at all. It's just a poor business practice and will be reflected in a review.
To add a bit more insult to this, I received a welcome drink card as the "high valued member" and on it it clearly states benefits like newspaper, late check-out, welcome drink AND a room upgrade.