Originally Posted by pianoperson

HI
Flew first segment of AONE4 RTW ex Cairo last week.
Stopped off at LHR Terminal 5 ticketing to do major reroutings as I'd booked the bare bones back in Nov to take advantage of the devalued EGP
6 days later and BA have still not done the recalculation or reissue ....having been told last week that somebody would get back to me in an hour ....
I appreciate that is the Christmas period but I was told that the only person that would sort it out was not in work until yesterday ...
Still no news so I called this afternoon .... to be told that this person was not in until tomorrow ... I'm due to fly on Friday
Is there really only one person in BA ticketing/fares that can do a recalculation of a RTW ticket .....?
I've never had an RTW on BA ticket stock - usually on AA or CX and any changes/reissues etc have been done within 24 hours and often within an hour.

It is possible to get AA RTW ticket desk to take control of the ticket ? Or they not touching ex Cairo tickets ?
I know that I will most likely be needing to make more changes down the line and will not be in the UK trying to do them and I simply can't contemplate it taking this extraordinary length of time .....

Anyway am hoping for some progress tomorrow when the mysterious man that handles RTW tickets for BA is back in the office !